Contact Us
Email us at support@romatoki.com, or use the form below. Either reaches the same inbox.
We answer within one business day, Monday to Friday. If you write over a weekend you'll hear back on Monday.
The things people usually write in about
- A refund. You don't need to send anything back. Tell us your order number and send a photo or short video, and we'll refund the order in full — within 30 days of it arriving. The socks are yours to keep. Full refund policy.
- Where your order is. Try Track My Order first — it's usually faster than we are. If it isn't there, write to us and we'll look it up.
- A wrong address, or cancelling. Email us within 24 hours of ordering and we'll catch it before the parcel is packed.
- Sizing. Tell us your usual shoe size and we'll tell you straight whether these will fit — including if they won't.
If a carrier ever asks you for a customs or duty charge on delivery, send us the receipt and we'll refund it. You should never pay more than your checkout total.