Refund policy

30-day trial — no return required

Wear them for up to 30 days. If ROMATOKI isn't solving it for you, send us a photo or a short video — that's it. We refund you in full, and the socks are yours to keep. Nothing to pack, nothing to post back.

What's covered

This is a satisfaction guarantee, not a defect-only policy. "They're not for me" is a valid reason. It covers the whole order, however many pairs you bought, for 30 days from the date your order is delivered.

Partial refunds

If only part of your order is faulty or not right for you, we refund those pairs at the price you actually paid for them — not the list price, since bundle pricing means the per-pair price depends on how many pairs you ordered.

How to request a refund

Email us a photo or a short video of the socks along with your order number. That's the only thing we need — there's no form to fill out and nothing to send back.

Refund timing

Refunds go back to your original payment method within 7–14 business days of approval. Exactly how fast depends on your bank, not on us — if it hasn't landed after 14 business days, tell us and we'll chase it.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, we refund you and take it up with the carrier ourselves — that is not yours to chase. For damage, please send a photo or a short video so we can log it.

Changed your mind before it ships?

Email us within 24 hours of placing your order and we'll cancel or adjust it before it's packed. After that the order is already moving and we cannot recall it — but if it turns out to be undeliverable, tell us and we'll sort out a refund.

Duties and taxes

Duties are already included in the price you paid, so a refund is never reduced by anything charged on delivery. If a carrier ever did charge you something, send us the receipt and we will refund that too.