Shipping policy

Where we ship

The United States and Canada. More countries are opening soon — if you're somewhere else and want to be told when we reach you, email us.

How long it takes

Orders leave the fulfilment centre within 1–2 business days. Parcels arrive within 14 days of the order date.

These are the numbers we plan around, not a guarantee — customs clearance and carrier delays are outside our control. If your parcel is running past 14 days, email us and we'll chase it.

Where parcels ship from

ROMATOKI socks are made in China to our own specifications and ship directly from our fulfilment partner there. That's how we keep launch pricing where it is.

Duties and taxes

Duties and delivery are already included in the price. What you see at checkout is what you pay — there is nothing further to settle when the parcel arrives. In the unlikely event a carrier ever does ask you for a customs charge, send us the receipt and we will refund it.

Shipping cost

Free on orders of three pairs or more. Below that, shipping is $5.99.

More than one parcel

Pairs ship ten to a box, so an order of more than ten pairs arrives as more than one parcel, and the parcels may not land on the same day. Each has its own tracking number.

Tracking

You'll get a confirmation email with tracking as soon as your order ships. You can also check it any time on our Track My Order page.

Wrong address, or changed your mind

Email us within 24 hours of placing your order and we'll catch it before the parcel is packed. After that the order is already moving and we cannot recall it — but if it turns out to be undeliverable, tell us and we'll sort out a refund.

Lost or damaged parcels

If your parcel is lost in transit or arrives damaged, we refund you and take it up with the carrier ourselves — that is not yours to chase. For damage, please send a photo or a short video so we can log it. See our Refund Policy.